Customer Success

There is Customer Success. And there is Customer Service/Support. So how are the two different? Well, for one thing, Customer Service/Support is a reactive process where the provider will only react once a problem is reported. And then take it up and go about resolving it. Or not, in some …

Digital Transformation and Emerging Trends in Corporate Learning

Digital Transformation in the field of education and learning has changed how new and existing employees are trained. The methods have changed from the classroom training model to various other forms using emerging tools and technologies which are aligned with the needs of an employee of today. The need for …

The API Economy

“When the snows fall and the white winds blow, the lone wolf dies but the pack survives.” ― George R.R. Martin, A Game of Thrones The days of organizations operating as lone entities are quickly becoming a thing of the past. Given today’s interconnected world, it is becoming increasingly beneficial …