AIOps

What is AIOps? Gartner has defined AIOps as “AIOps (Artificial Intelligence for IT Operations) combines big data and machine learning to automate IT operations processes, including event correlation, anomaly detection and causality determination” The key elements of this definition are data, data science and the automation of IT processes. For …

Network as a Service

In the evolution of technologies, if we look at the first two decades of the new millennium, we saw mobility and cloud technologies being used to develop and deploy solutions that led the digital transformation initiatives for industry around the world. Then came the “things”, the various devices that started …

Customer Success

There is Customer Success. And there is Customer Service/Support. So how are the two different? Well, for one thing, Customer Service/Support is a reactive process where the provider will only react once a problem is reported. And then take it up and go about resolving it. Or not, in some …

Digital Transformation and Emerging Trends in Corporate Learning

Digital Transformation in the field of education and learning has changed how new and existing employees are trained. The methods have changed from the classroom training model to various other forms using emerging tools and technologies which are aligned with the needs of an employee of today. The need for …

The API Economy

“When the snows fall and the white winds blow, the lone wolf dies but the pack survives.” ― George R.R. Martin, A Game of Thrones The days of organizations operating as lone entities are quickly becoming a thing of the past. Given today’s interconnected world, it is becoming increasingly beneficial …