What is AIOps? Gartner has defined AIOps as “AIOps (Artificial Intelligence for IT Operations) combines big data and machine learning to automate IT operations processes, including event correlation, anomaly detection and causality determination” The key elements of this definition are data, data science and the automation of IT processes. For …
In the evolution of technologies, if we look at the first two decades of the new millennium, we saw mobility and cloud technologies being used to develop and deploy solutions that led the digital transformation initiatives for industry around the world. Then came the “things”, the various devices that started …
There is Customer Success. And there is Customer Service/Support. So how are the two different? Well, for one thing, Customer Service/Support is a reactive process where the provider will only react once a problem is reported. And then take it up and go about resolving it. Or not, in some …
The Human Resources department, HR, to me was, for the first many years of my working life, the guys whose job in life was to hire people, then conspire with management on how to get out of giving increments (or minimize it) to their employees, and then find ways to …
Think of a farm somewhere out there. This farm has sensors that have been installed at various points on the farm. The sensors are meant to capture data. They capture data on irrigation, soils, seeds, and weather. The farm also has drones that are used to hover over the farm …
The cloak of winter and the long dark cloud, which has had the world in its grip for a while now, will eventually lift and soon we will all be able to get back to our lives as we did before Covid-19 showed up and changed everything as we know …
In an earlier post, I had discussed the emerging trends in corporate learning. The rapid growth of technology and advances in learning methods along with the growing numbers of Millennials in the corporate workplace has been responsible for this. In this post I will talk about the characteristics of the …
Digital Transformation in the field of education and learning has changed how new and existing employees are trained. The methods have changed from the classroom training model to various other forms using emerging tools and technologies which are aligned with the needs of an employee of today. The need for …
Digital Transformation requires, among other things, the re-designing of IT architectures to speed delivery of innovative products and services, improve market position, and create operational efficiencies. To be able to achieve speed and agility in the digital era it is necessary to change the slow, cumbersome ways of doing things …
“When the snows fall and the white winds blow, the lone wolf dies but the pack survives.” ― George R.R. Martin, A Game of Thrones The days of organizations operating as lone entities are quickly becoming a thing of the past. Given today’s interconnected world, it is becoming increasingly beneficial …
